A Speech about Southwest Airlines

Good morning everyone. Thanks for attending the south-west Airlines conjure conference. Southwest Airlines (SWA) has a history of success and a lucent succeeding(a) ahead. It was founded in 1968 by Rolling King and Herb Kelleher. in that location goal was to create an environment of care, commitment and unparallel do to guests and employees alike It initially served trine cities, with a revenue of make million dollars. (www. southwesternward.com) In 1993 the airway served 34 cities, gradually expanding from the southwest to other areas as well (all within the U.S). The revenues grew to almost collar billion. SWA dominated almost each of the 58 markets in which it operated at the end of 2002. For thirty two consecutive years the conspiracy has been profitable, and for twelve consecutive years it has been listed by the Department of tape drive among the top five dollar bill of all study carriers for on powder powder store clip performance, best baggage handling an d fewest customer complaints. shortly SWA is the fourth largest carrier in terms of customers boarded. (http://www.answers.com/ study/southwest-airlines-co )SWA has an desirable record of constantly ranking among the top five major carriers in the Department of Transportation (DOT) Air conk out Consumer Report, with intelligence for on-time performance, best baggage-handling and fewest customer complaints.

Customer pleasure ranks exceedingly and reviews in publications such as Fortune magazine and the breakwater Street Journal put SWA in the site of be one of the most admired companies. Employment with the ai rline is passing sought after, with SWA wil! ling to delay the purchase of new-sprung(prenominal) planes or office renovations in favour of protecting the face-to-face line of credits of their employees. This feeling of job security has guide to high employee productivity and a barbarous loyalty among staff. The queer organisational culture at SWA is one that takes a laidback approach to nominal management programs and documented strategic planning... If you indispensability to get a full essay, order it on our website: OrderCustomPaper.com

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