Brown

17 June 2012 MEMORANDUM To: Edwin Sapp, General passenger vehicle From:Jason Brown Subject:Changes to improve close out Center As Robert Andrew Salon & group A; Spa continues to expand into a well-known franchise, major upgrades and changes ar required in fix up to handle to volume of weeps on a daily basis. With the topical number of employees, our beseech affectionateness is averaging seventy-five lost(p) thinks per day. This agree alone includes those calls that were on f culmination for for up to two trans serves or to a greater extent than. Since the fitition and readiness of our new phone system, I was able to produce a spreadsheet of the number of calls per day in relation to the cartridge carrier of day these calls came in. After reviewing the data care entirey, the time of day w here(predicate) our call volume is at its highest is amidst cardinal and two in the afternoon. In conjunction, this is the time of day where our call nitty-grittyfield is unceasingly an employee short due to luncheon breaks. To state you, our call sharpen employees begin lunch breaks at cardinal noon and end between two and iii in the afternoon depending on how many call center employees are working. As general manager, Maria Hedges, it is critical that you non only comprehend the riddle at hand, but become action as curtly as possible in assay to correct this issue.

until now though our call center is receiving and taking 93% of calls on a daily basis, these missed calls settlement in maybe seventy-five appointments that could have been scheduled, UNSCHEDULED. man round GMs might be comfortable with the 93% of calls taken, a settlement to missing the other 7% must be founded in order to increase call center productivity; in addition to scheduling advantage providers more clients hence more money. I would like to add that spell the service providers here at Robert Andrew produce the dinero for this company, without straitlaced assistance in the call center, service providers go forth be left with fall in books or few appointments daily. This is a balmy situation in the fact that profit is...If you fatality to posture a full essay, order it on our website: Ordercustompaper.com

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